Refund policy
Return & Refund Policy
At FlexiCustom, your satisfaction is our priority. Because all items are made-to-order and custom printed, we have the following policy:
Returns & Exchanges
- We accept returns for defective or damaged items only.
- Items must be reported within 30 days of delivery.
- Return shipping is free - we provide a prepaid return label.
- We do not accept returns or exchanges for incorrect size selections. Please refer to our size guide before ordering.
How to Request a Return
- Email us at support@flexicustom.com with your order number and photos of the issue.
- Our team will review your request within 1-2 business days.
- If approved, we will send a replacement or issue a full refund to your original payment method.
Refund Processing
- Refunds are processed within 5-7 business days after approval.
- Refunds are issued to the original payment method.
- You will receive an email confirmation when your refund has been processed.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately at support@flexicustom.com with:
- Your order number
- A photo of the item received
- A description of the issue
We will send a replacement at no additional cost.
Cancellations
Orders can be cancelled within 2 hours of placement. After that, production may have already begun and cancellation is not guaranteed. Contact us at support@flexicustom.com to request cancellation.
Contact Us
For return or refund questions, email us at support@flexicustom.com.
