Privacy policy

Privacy Policy

Last updated: March 2026

FlexiCustom ("we", "us", "our") operates the website flexicustom.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account or place an order (name, email address, shipping address, billing address)
  • Subscribe to our newsletter (email address)
  • Contact us via email or our contact form (name, email, message content)
  • Leave a product review (name, review content)

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Respond to your inquiries and customer service requests
  • Send marketing communications (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers - Payment processors (Shopify Payments, PayPal), shipping carriers, and email service providers who assist us in operating our business
  • Legal requirements - When required by law, regulation, or legal process
  • Business transfers - In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart and preferences
  • Analyze website traffic and usage patterns
  • Deliver targeted advertising

You can control cookies through your browser settings. Disabling cookies may affect your shopping experience.

5. Data Security

We implement industry-standard security measures including 256-bit SSL encryption to protect your personal information. All payment transactions are processed through Shopify's PCI-compliant payment system. We do not store your credit card information on our servers.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Object to data processing

To exercise any of these rights, contact us at support@flexicustom.com.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: support@flexicustom.com
  • Address: 1207 Clark Way, Palo Alto, CA, 94304, United States